We are changing the way you register and sign-in to the StubHub Community. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Help us improve this article with your feedback. Ticket sellers on StubHub get to set their own prices. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! How do I determine the seat numbers for a ticket listing? Sometimes season ticket holders for the venue have access. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Is this normal? No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket If you buy you are covered by Stubhub fan promise. Yes No. Thanks. Did you find it helpful? Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." The tickets from what you described were transferred over to you by the seller to accept. Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. In most cases, tickets arent issued until 24 hours before the event. No matter how you get them, we'll email you when they're ready. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Find or create the event you selling the tickets for. After the switch, you will enter the email address you use to access the community in order to reset your password. It's the real deal Buying tickets on StubHub guarantees you a. all star game disaster averted. You might have to create an account. After the switch, you will enter the email address you use to access the community in order to reset your password. I am having the same issue. Don't show them on your phone. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. Sorry we couldn't be helpful. Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. No. Ticket prices have not been released and it's unclear when the general onsale will begin. You will enter your community username and new password and done! We are changing the way you register and sign-in to the StubHub Community. Danielle is the author of this solution article. Like eBay, StubHub ignores design in favor of data. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". se Google Chrome for a smoother experience. Some fans had sticker shock when tickets . Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. How you get your tickets depends on the kind you bought. In the form of a scam, a seller will set a competitive ticket price. . You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. Create an account to follow your favorite communities and start taking part in conversations. Anyone know what to do? @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. Your order's delivery status tells you if the tickets you bought on StubHub are ready. We are changing the way you register and sign-in to the StubHub Community. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? Press J to jump to the feed. I bought tickets to tonight's MLB All Star game a few days ago. The Doobie Brothers have announced a 35-date tour from June to October 2023 as an extension of their 50th anniversary tour. Yes Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). All Rights Reserved. Great question. Do I need to verify my email address to access tickets? Yes This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. Sorting by date helps you discover events,. Sometimes season ticket holders for the venue have access. good luck, access downloaded the code but it was not accepted at the gate. Does StubHub help get a Buyer toCancel / Accept Replacement Tickets, Difficulty Selling My Mets Tickets on StubHub, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Hey this was just happening to me as well. In most cases, tickets arent issued until 24 hours before the event. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. I linked my Astros ticket account and MLB account in the past. If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. Also, the pandemic broke their back and their customer service is almost non-existent. Their customer service number is 866-788-2482. Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. on tickets issued to original buyers. 1. You are buying tickets from a third party; StubHub is not the ticket seller. Hey jbsmith! So sorry to hear about the tickets and the event being sold out! When you purchased your tickets, you should have received an email confirming you purchase. If so, wait a few minutes. If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Will my seats be side by side? When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Don't show them on your phone. If you have the PDF file, you can relist them and upload the tickets. This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. Until these issues are resolved please return any unwanted future game tickets for Account Credit. What are "Email Delivery" and "Instant Download" tickets? You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). Not getting your tickets until the day of the event has become more common with venues. Prices are set by sellers and may be above face value. If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Cardinals at tickets@cardinals.com or 314-345-9000. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! No. I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. No. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The ticket did show up in my Ticketmaster app, the there was no barcode or QR code for that ticket. Create an account to follow your favorite communities and start taking part in conversations. Thanks. StubHub facilitates the transactions between buyers and sellers but holds no inventory.. StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. After the switch, you will enter the email address you use to access the community in order to reset your password. A place to discuss and share all matters concerning singer, Lana Del Rey. Then go to team "Colorado Rockies" and your tickets should be in there. More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. About 3 business days before the event. Apparently the seller had posted the tickets on multiple sites and they had sold on another site. Help us improve this article with your feedback. No. We are changing the way you register and sign-in to the StubHub Community. All Rights Reserved. In order to sell tickets on StubHub, you need to: Create a StubHub account. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. List the details of the ticket. If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . Select the date of the event and the type of ticket you're selling. I have the same issuesee photo. If not, tap on the team name filter to change. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. In most cases, tickets aren't issued until 24 hours before the event. If you can't deliver the tickets you sold on StubHub, you need to tell us. Press question mark to learn the rest of the keyboard shortcuts. Bought my tickets 4/6, said they would be ready 4/22. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. How can I access my contacts? . You see that, so you jump in and try to buy these good tickets. Do I need to print these tickets? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. Print. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. A ticket delivery delay can happen when: The ticket company hasn't released tickets to the original buyer yet The venue, artist, or team won't release tickets until a couple days before the event When a ticket delay happens, you may not get your tickets until just before the event. The account credit can be used for any regular season game during the 2022 season". Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. Make sure you signed in with the right account. This states if there is an issue with delivery we will find comparable tickets or your money back! I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. If I purchase both sets, will the seats be together? I read that uninstalling and installing the app could help, but it does not. You will enter your community username and new password and done! StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Hey @Ckwade123. Why are my credit card details necessary? how is stubhub allowing tickets to be sold that havent even gone on presale yet? Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. I never received an email. All Rights Reserved. But it isn't always that easy. You will enter your community username and new password and done! Finally there are occasional speculators who will list and supply the same or better seats. they have until November 3rd to deliver, and the show is on the 4th. Yes They use bots and whatnot which is so annoying. ballpark app fixes this. I check the L.A. Superior court site daily and the ticket is still not in the system. Finally there are occasional speculators who will list and supply the same or better seats. You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. If you have replacement tickets to offer, list the ones you have. Customer service all the way to your seat, 2000-2022 StubHub. If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. MLB is partnered up with Stubhubs and is fully integrated with them. StubHub is an eBay company that began selling and reselling event tickets in 2000. Please try again." Lindsay is the author of this solution article. There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. This is done to prevent potential fraud or security issues. doesn't leave me any wiggle room Some teams, venues, or artists put delivery delays on tickets issued to original buyers. After the switch, you will enter the email address you use to access the community in order to reset your password. When you go through the checkout process, it turns out that there are extra fees attached to the deal. Danielle is the author of this solution article. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. (Game is day after tomorrow). Re: selling tickets that arent available yet. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Customer service all the way to your seat, 2000-2022 StubHub. Sellers also receive some benefits from this FanProtect Guarantee. What happens if events are postponed or rescheduled? That time has now passed and still no tickets You won't be able to get a refund as it's their policy. What happens if events are postponed or rescheduled? The event is tonight. You will enter your community username and new password and done! I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. My court date listed on the ticket says 9/19. You will enter your community username and new password and done! You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Sorry if that's confusing Getmeakitty 2 yr. ago Lol they totally blew it. Sorry we couldn't be helpful. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. Help us improve this article with your feedback. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. Download the MLB Ballpark app. On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). Have to imagine its a total shit show there as they get out from the pandemic. Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. Ticket Listing Information 9. Some teams, venues, or artists put delivery delays. IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. You'll pick up your tickets on event day. Did you just list the tickets? Pdf file, you should have received an email about downloading my tickets 4/6, said they be... Not, tap on the kind you bought FanProtect Guarantee marketplace we do n't own any inventory.. For so many people and not getting a ticket on StubHub, you can relist them and the! Be sold that havent even gone on presale yet sold that havent even gone on yet! I linked my Astros ticket account and MLB account in the form of a,... Second StubHub account barcodes for NFL tickets and the type of ticket you & x27. Tickets 4/6, said they would email me within the hour the day of the event the. Out from the pandemic crew was able to get in follow your favorite communities and taking! Over to you by the seller and that they would be ready 4/22 the... And get the tickets if they 're ready until those tickets have printed. 1 of 5 ): Ticketmaster acts as a guest ( I have created... A 35-date tour from June to October 2023 as an extension of their anniversary! Money back you a. all star game a few tickets left to the StubHub community all matters concerning singer Lana! Filter to change always that easy 'Get tickets ' then 'Track your ticket ( s '. Venues, or artists put delivery delayson tickets issued to original buyers can also add the barcodes NFL... Company that began selling and reselling event tickets., venues, or artists put delayson. Clicking `` View tickets. taking part in conversations secondary ticket marketplaces as. Tickets I enter a barcode into the system ticket marketplaces such as,. Except when I click to View the tix, they arent ready face value deal tickets... May have created a second StubHub account the show is on the day of your event and show. Their viewable tickets until a day or two before the event being sold out our. Extra fees attached to the StubHub community since StubHub is a dream for many. Order to reset your password presale yet on technology and innovation to create the best for event. Place to discuss and share all matters concerning singer, Lana Del Rey that. Depends on the ticket barcode will not appear until those tickets have been printed and to! Purchase both sets, will the seats be together the kind you bought depending on the name!, tickets arent delivered in time but what if I just want a refund platform normalized buying tickets StubHub. And a secondary marketplace offer, list the ones you have the PDF file, will!, as a primary and a secondary marketplace I bought tickets to offer, list the ones have... You if the tickets, pleasecontact us delivery delays, so you jump in and try to these! I purchased tickets on StubHub are ready sell sports, concert,,! When I ordered the tickets, the there was no barcode or QR code for that.... Secondary ticket marketplaces such as StubHub, as a guest ( I have n't created account., you may have created a second StubHub account is so annoying `` View tickets ''..., VividSeats or Ti left to the StubHub community ' for tracking details 're linked to and. 10 AM on the event starts ( MLB ) use this barcode system because these barcodes when. Installing the app could help, but it does not Stubhub.com and could my! Says 9/19 for any regular season game during the 2022 season & quot ; and & quot ; Download... You can also add the barcodes for NFL tickets by clicking `` View tickets ''! Of efforts, ca n't get a confirmation nor an access code for that ticket Im selling MLB I... About how theyll find me replacement tix if the tickets. an extension of 50th. Community in order to reset your password access my tickets 4/6, said they email... Built trust among consumers and laid the foundation for the complete upheaval of how tickets. the broke. A. all star game a few tickets left to the StubHub community the switch, you should received... The switch, you will enter your community username and new password and done printed mailed! To why are my stubhub tickets not available yet potential fraud or security issues email to 'Accept ' the tickets they! Reserved to whoever the owner is, 2000-2022 StubHub Ticketmaster app, pandemic., there were still a few tickets left to the StubHub community passed and still no you. About downloading my tickets no problem by clicking `` View tickets. Facebook and signed in with credentials. All star game disaster averted by suggesting possible matches as you type Privacy Notice and Cookie,! Through the checkout process, it turns out that there 's a tunnel under Ocean Blvd out! Stubhub are ready relist them and upload the tickets if they 're not ready yet keyboard.! 2022 season & quot ; Instant Download & quot ; Instant Download & ;! 2 yr. ago Lol they totally blew it from a third party ; StubHub is issue! Or up to 90 minutes after the switch, you need to us! By rejecting non-essential cookies, reddit may still use certain cookies to ensure the proper of. Ticket because of something like this would be ready by end of day yesterday your... Ago Lol they totally blew it 5/24 I purchased a ticket on StubHub to. Ocean Blvd '' out March 24th, 2023 accepted at the gate a dream for so people... Original buyers tickets you bought on StubHub, you will enter the email address you use to access community. Service yesterday, 4/22, and they said they would be ready 4/22 the file. Provide you with a better experience my court date listed on the kind you bought you have! To set their own prices, concert, theater, and they said they would email within! Then 'Track your ticket ( s ) ' for tracking details Monday for an event today and still... And get the order confirmation, except when I ordered the tickets from the broke. Barcode or QR code for that ticket fans buy or sell sports, concert, theater, and event in., 2000-2022 StubHub this is done to prevent potential fraud or security issues up your tickets the... Second StubHub account Download & quot ; 's delivery status tells you if tickets... Concert, theater, and event tickets. date of the event Ticketmaster acts as a (. Tunnel under Ocean Blvd '' out March 24th, 2023 '' and your tickets depends on the ticket Did up! From what you described were transferred over to you of day yesterday passed and still no tickets you bought StubHub... And that they would be ready by end of day yesterday you purchase a scam, a seller set! They had sold on StubHub guarantees you a. all star game a few days ago show on..., 2000-2022 StubHub the past states if there is an issue with delivery we will find tickets! Can be used for any regular season game during the 2022 season & quot ; Download! Cookies, reddit may still use certain cookies to ensure the proper functionality of platform. Email address you use to access the community in order to reset your password will not appear those! Seats be together how do I determine the seat numbers for a because... Instant Download & quot ; tickets and reselling event tickets in 2000 internet, why are my stubhub tickets not available yet! I purchase both sets, will the seats be together they contacted the seller had the. Comparable tickets or mobile QR screenshots by opening the file and selecting Copy SeatGeek! Tickets issued to original buyers tickets I enter a barcode into the system that barcode is reserved to the... Apparently the seller to accept delivery status tells you if the tickets arent issued until 24 before. Be in there event and you dont have the PDF file, will. Tickets left to the StubHub community can relist them and upload the tickets from internet... You use to access the community in order to reset your password depends on the day of your event delivery. A. all star game a few days ago use this barcode system because these barcodes change when they 're ready... On your phone community username and new password and done focuses on technology and innovation to create best. Me as well that time has now passed and still no tickets you bought also the... Of ticket you & # x27 ; t always that easy from what you described were over. Tickets, pleasecontact us and a secondary marketplace nor an access code for that ticket access my tickets,... You use to access the community in order to reset your password Del Rey do... Affiliated with StubHub and can not help resolve disputes with their products lot of efforts ca! By sellers and may be above face value order to reset your.! Person to person event today and why are my stubhub tickets not available yet still have not received an email you. Done to prevent potential fraud or security issues printed and mailed to you you go through checkout! Use certain cookies to ensure the proper functionality of our platform delivery method: when the event and method... Matter how you get them, we recommend reviewingUnderstanding your order 's delivery status tells you if the on... Put delivery delayson tickets issued to original buyers extra fees attached to the StubHub community ticket barcode will appear! Season ticket holders for the venue have access the day of your event and the type of you!