The information you provide in your application and supporting documentation will help us determine your eligibility. Memphis and Shelby County Emergency Rent and Utility Assistance Program frequently asked questions. Applicants will not be able to apply more than one time. Click here if you are a senior in need of home-delivered meals, Click here if COVID-19 has affected your ability to pay your bills, Click here if you need utility, rent, or mortgage assistance, Navigating Nursing Home & Rehabilitation Resources, Please click here to complete a referral form, You must be able to document a recent (within the past 90 days) crisis that has affected your ability to pay your bills, You must not have received Emergency Services assistance in the past 12 months, Documentation of a crisis or lossin the past 90 days (examples include loss of household income, medical crisis, layoff, etc. Visit home901.org/covid-resources and select Submit Landlord Information[14] or text landlord to 21000[15] to complete the form. Other details and the form agreement is available athome901.org/covid-resourcesat the Landlord Information link. BOX 460 Trenton NJ 08603. Churchill Mortgage Union Bank Tennessee Valley Federal Credit Union Staff will contact you if they need additional documentation to show proof of income and need; NOTE: IT'S BETTER TO SEND ANY TYPE OF DOCUMENTS SHOWING PROOF OF INCOME AND HARDSHIP THAT YOU CAN PROVIDE JUST IN CASE. The City of Memphis and Shelby County have received federal funding to provide eligible Shelby County residents impacted by COVID-19 with financial assistance to pay rent and utility bills. ACCEPTABLE PROOFS OF COVID-19 HARDSHIP: (for rental help MUST HAVE COPY OF LEASE with the first page & signature page page and document from your landlord with the total amount you owe) If you are selected, you will first have to sign a letter of representation. Landlords who would like to participate in the program must sign up at the website and submit certain information. Northwest Federal Credit Union (901) 523-8822 or Toll Free (888) 207-6386. Content on this website is provided for informational and educational purposes only. We cannot process an application without the required documents. Currently this amount is $135,000. There is only one application for rent and/or utilities (you can apply for both). Carrington Home Loans Fairway Independent Mortgage Corporation stream Applicants must submit documentation of need, including proof of income, COVID-19 hardship (such as proof being behind on rent payments, loss of income, documentation of utility or eviction notice, etc). If any requested information is not received in a timely manner, your application may be withdrawn. Payments will be made directly to MLGW or to landlords. Farm Credit Mid America Yes anyone with a smartphone and an internet connection can complete the application. What happens if Im not selected? Funding for the program expires December 31, 2021. YOU MAY CONTINUE TO MAIL OR DROP OFF APPLICATIONS AT OUR OFFICE. If you are currently on the MHA waiting list, you must keep MHA informed if you have a change of address by submitting an Applicant Status Update form. option value="first-commerce">First Commerce Bank Shellpoint Mortgage Servicing 4. NewRez, LLC TrueHome Solutions, LLC ELIGIBILITY: Households must: (1) Be residents who rent property in Shelby County; (2) Earn less than 80% of the Area Median Income (see chart in eligibility field below) AND include one of the following: (A) Contain one or more persons who have either qualified for unemployment benefits OR experienced a reduction in household income, incurred significant costs, or experienced other financial hardship due to COVID-19 (Corona Virus); OR (B) Contain one or more persons who can demonstrate a risk of experiencing homelessness or housing instability, which may include a past due utility or rent notice or eviction notice, unsafe or unhealthy living conditions or other evidence. shelby county community services agency cares act rent/mortgage program 1188 minna pl memphis, tn 38104 statement of support zero (0) income verification Planet Home Lending During this stage you will receive notification of approval or denial. Shelby County Division of Community Services, City of Memphis Division of Housing and Community Development, Neighborhood Preservation, Inc., the University of Memphis Law School Legal Clinic, Memphis Area Legal Services, Metropolitan Interfaith Association (MIFA), United Housing, Inc., United Way of the Mid-South, Innovate Memphis, and United States Digital Response (USDR). The Works, Inc.offers free legal support for tenants facing eviction in Memphis and Shelby County. Please be aware that average assistance is $350. expand your family, our resources support from stages A to Z. The U.S. Department of Treasury has granted a total of $28.2 million to the City of Memphis and Shelby County (including 19.6 million to the City and 8.6 to the County) to administer the Emergency Rental Assistance (ERA) program. Home-delivered meal recipients are Shelby County seniors (age 60 and over) who are . Closing- Once the application has been approved for assistance you will be moved to the closing stage. Who are the current partners assisting the City and County with this program? Caliber Home Loans THDA will reach out to your servicer to discuss their participation in TNHAF. General inquiries The City/County will administer rent directly to landlords and utilities directly to MLGW. %PDF-1.7 If Im not selected, when will the next selection opportunity occur? Copies of most recent paystubs covering 30 days and/or other forms of current income such as SSI, retirement, etc. Shelby County families with minor children who are homelessmay be eligible for placement if shelter is available. Apply for Assistance Online. This applies to tenants who are past due on rent, as well as those who have a defense they want to raise in court. Portal is now closed; No New Applications accepted. You will be asked to create an account with a password (12 character minimum, including one lower case letter, one upper case letter and one symbol and one number) and immediately after this you will be sent an email link to start your application. You must consent to mediation. Other details and the form agreement is available at home901.org/covid-resources at the Landlord Information link. "CLICK HERE" to apply online ifservices are active and you do not have a disconnect notice. Perspective and Current Waiting List Applicants. Altra Federal Credit Union Feel free to contact Shelby County Community Services Agency office at (901) 222-4200 for additional information. MIFA President and CEO Sally Jones Heinz and Mid-South Food Bank President and CEO Cathy Pope were featured on last week's Behind the Headlines, where they discussed food insecurity in Memphis and both o. There will be multiple rounds for this program. The following are some of the main requirements. MHA . You may receive a request for additional information via the email address provided at application. You will have access to a video course after you complete and submit your application. "CLICK HERE" to print the application belowor mail to 1188 Minna Place, Memphis, TN 38104. The TNHAF program will assist with eligible housing related expenses that meet program guidelines up to the maximum assistance per household of $40,000. TO CHECK ON THE STATUS OF YOUR APPLICATION AS OF 9/2/21: Those who have fully submitted their application should be able to check the status at any time by logging into their account: https://portal.neighborlysoftware.com/ERAP-MEMPHISSHELBYCOUNTYTN/participant; OR (as of 9/10/21) you can simply go to the website, click "I'M A RENTER", scroll down, then click on Existing Application? What happens if Im not selected? The Money Source, Inc. This program is offered throughout the year or until all funds are exhausted. Tenants who do not receive assistance will be eligible for the next round of assistance without needing to reapply. NOTE: IF YOU ARE APPLYING FOR RENTAL HELP, YOU WILL HAVE TO PROVIDE A COPY Of ACCEPTABLE PROOFS OF INCOME: (for all members of households) These programs are designed to assist eligible households in meeting the rising cost of home energy. Specialized Loan Servicing <> Home-delivered meal recipients are Shelby County seniors (age 60 and over) who are nutritionally at-risk and frail, homebound, or disabled. Bank of Tennessee Note submitted on application explaining your unique hardship circumstances Applicants must submit documentation of need, including proof of income, COVID-19 hardship (such as proof being behind on rent payments, loss of income, documentation of utility or eviction notice, etc). What conditions are required of landlords who accept payments? NOTE: YOU WILL BE ASKED TO UPLOAD DOCUMENTS SHOWING PROOF OF NEED; DOCUMENTS REQUIRED VARY BY YOUR SPECIFIC NEED. Past due homeowner and condo association fees/dues. The areas with complete covereage are listed in black. Landlords with multiple tenants in need of rental assistance should apply through the website OR email (ERAhelp@shelbycountytn.gov) with the following information: total number of residents in arrears greater than $100.00; Total amount those residents are delinquent in rent, number of those residents in bankruptcy, number of those residents facing eviction and number of those residents who have submitted a CDC Declaration. NEED COPY OF YOUR LEASE OR RENTAL AGREEMENT, AMONG OTHER DOCUMENTS SHOWING NEED. LoanCare, LLC American Pacific Mortgage Submit all applications through ePlan, and ensure that a LEA ePlan User Access form has been submitted prior . If you're struggling to pay your utility bill, the Low-Income Home Energy Assistance Program (LIHEAP) may be able to help. Republic Bank & Trust You may also choose your wage and income transcripts from the same year if you do not have already have those. Your annual household income cant exceed 150% of the National Median Income. A TNHAF underwriter will review your information and determine eligibility according to TNHAF guidelines. Si se desconectan los servicios, la solicitud debe devolverse a 1188 Minna Place. Territories, local governments, and Indian tribes. Both tenants with eviction cases and otherwise facing eviction could be eligible for eviction counseling. The application portal is accessible via mobile phone or tablet, however navigation on a personal computer may be more user friendly. PERSONS APPLYING FOR EITHER RENT OR UTILITIES OR BOTH PROGRAMS MUST ALL HAVE A COPY OF THEIR LEASE TO DOWNLOAD (JUST THE FIRST PAGE OF THE LEASE AND THE PAGE WITH THE APPLICANT'S SIGNATURE ON IT)! Click here to see this service (BV-8900.9300) and related services within the Service Tree. Priority will be given to applicants facing eviction or utility cut off. Citizens Savings Bank and Trust As a condition for receiving rental payments, landlords must agree in writing not to evict their tenant based upon the past due rentthat is being paid by the program. MHA also does not send out emails requesting payments. Community Loan Servicing JPMorgan Chase Holston Habitat for Humanity of Kingsport As of 9/2/2021, persons can still go to home901.org IF THEY HAVE AN EVICTION NOTICE NUMBER to apply for legal help at any time (Click on "I'm a RENTER", and then the FACING EVICTION link to apply; you will need your eviction notice number and court date to apply). The program will provide Shelby County residents direct financial assistance in the form of emergency rent and utility relief. The application is also available in Spanish. CONTINUE TO CHECK OUR WEBSITE FOR UPDATES. NOTE: LINC/211 staff will start making in person appointments for help at some Memphis Library branches to apply for the current monthly portal opening at the end of the previous month; but while the portal is closed between funding rounds, persons can still go to home901.org IF THEY HAVE AN EVICTION NOTICE NUMBER to apply for legal help (Click on "I'm a RENTER", and then the FACING EVICTION link to apply; you will need your eviction notice number and court date to apply and will have to upload a picture of your eviction notice in the application). Program Overview. Gateway First Bank `ga{V2`0\ d0&( W/L$cY *Z`jp=}`@.^P&0&nx.Vo p!X? that may help you determine what is best for your specific situation. You may be asked by your case worker to submit additional documentation to support your application. Your application may be selected for a pre-funding quality control review and if so, would be reviewed during this stage. Not everyone will receive future rent. If a location is grayed out it means that only certain areas within it are covered. Please call the TNHAF call center at 855-890-8073. Underwriting-Information from you servicer will be requested and your documentation will be reviewed by an underwriter to determine eligibility per program guidelines. Your application will remain in this stage until your servicer has agreed to participate. Fidelity Bank Before you are issued a voucher, MHA will verify your household information and determine whether you are eligible to participate in the HCVP. Landlords must also agree to inspections of the unit covered by the program. 200 Jefferson Avenue A call center representative will refer you to a HUD certified counselor who will be able to assist with your application. Cardinal Financial Company 3 0 obj If mediation is not successful, you will need to verify yourhomelessness another way before you can be referred to shelter. ESP IS HERE! Synovus Bank If you have questions,contact the Emergency Services Help Desk at(901) 529-4538 or emergencyserviceshelpdesk@mifa.org. U.S. Bank BMO Harris Bank If Im selected, how long will it take for my landlord and/or MLGW to receive a payment? Eligible households can receive up to $1000 once per program year. Sun West Mortgage COVID-19 Emergency Rental Assistance Program. Lawyers will attempt to settle rental arrearages on behalf of eligible applicants. Knoxville Habitat for Humanity Payments will be processed within 14 business days of selection. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Past Due Utility bill showing your name and utility account number (most recent) Click here to see if your mortgage lender is participating: Tenants will be notified within ___ days of their application whether they have been accepted for assistance. All rights reserved. The program will provide Shelby County residents direct financial assistance in the form of emergency rent and utility relief. Delinquent property taxes to prevent tax foreclosures (only for non-escrowed mortgages or if there is no mortgage.). For assistance, you can reach the call center at 855-890-8073. Suite 1075 At least one household member is 60 years of age or over or; At least one household member is 5 years of age or younger; At least one household member has a disability or; The household has experienced an uncontrollable circumstance, Social Security cards for all household members, Income information for household (i.e. https://thda.org/help-for-renters-section-8/covidrentrelief. Welcome Home Memphis shares housing resources Welcome Home Memphis is a new program that shares housing resources and provide support to families throughout the city of Memphis. Land Home Financial Servicers To provide feedback regarding this website, please contact admin@malsi.org. Financial assistance obtained through the TNHAF does not require repayment. The TNHAF call center can be reached at 855-890-8073. Payments will be made directly to MLGW or to landlords. (901) 432-4663, Rural Service Office American Neighborhood Mortgage Acceptance Company Congregate sites are listed here. The applicant does not need to apply again. Click here to see if your mortgage lender is participating: Apply online at the website portal beginning at opening date at NOON through midnight through the next two weeks for the next round of funding; but while the portal is closed between funding rounds, persons can still go to home901.org to learn about the program and they can pre-apply for a notice when the program applications open again. RoundPoint Mortgage Servicing Corporation Memphis & Shelby County - COVID-19 Emergency Rent & Utility Assistance-No New Applications. Hay un buzn disponible en este lugar. Sign up Gitsit Solutions USA Feb. 23, 9 a.m. - 12 p.m. The City/County will administer rent directly to landlords and utilities directly to MLGW. Memphis, TN 38173, Email us: Simmons Bank If you qualify for Regular Assistance above AND you received a cut-off notice, you may qualify for Emergency Assistance. Movement Mortgage What if Im a landlord with multiple tenants who are in need of assistance? City of Knoxville Among tenants who receive assistance, some may be selected to receive up to three months of future rental assistance. NOTE: YOU MUST HAVE YOUR LANDLORD'S NAME, PHONE NUMBER AND EMAIL TO APPLY; YOU MUST ALSO HAVE YOUR OWN EMAIL ADDRESS TO APPLY; A COPY OF YOUR MLGW BILL WITH A BREAKDOWN OF COSTS PER SERVICES IS ALSO REQUIRED FOR EACH MONTH THAT YOU OWE UTILITIES! Landlords applying on behalf of their tenants should go to the website and select "Application for Landlords" or TEXT "landlord" to 21000. In the TNHAF application portal, please click on Forgot Password. This will guide you through the process to reset your password. 7 $68,150 $5,612.50 Additional information may be requested via the email address provided at application. Monitoring- Files in this stage may be selected for a Quality Control review. If you need assistance in completing your application, please contact the call center at 855-890-8073. You will be notified of additional counseling requirements on your approval notification. Landlords who agree to receive future rent payments cannot file evictions during the period in which they receive future rent. GDP Properties Please review the eligibility guidelines for our programs and learn how to apply for assistance below. It will be required if your application for assistance is approved. You may apply for assistance through the TNHAF by clicking the application button at the top of the page. The Low-Income Home Energy Assistance Program (LIHEAP) and Low-Income Household Water Assistance Program (LIHWAP) are administered by Shelby County Community Services Agency and is funded by Tennessee Housing Development Agency (THDA). 3. The U.S. Department of Treasury has granted a total of $28.2 million to the City of Memphis and Shelby County (including 19.6 million to the City and 8.6 to the County) to administer the Emergency Rental Assistance (ERA) program. Please read the declaration below. An attorney will follow up with you to discuss a possible bulk settlement. (May email for questions about how to submit the application; email: ERAhelp@shelbycountytn.gov to check on the status of your application. You can contact our Client Call Center at 609-490-4550, click here for LIVE CHAT, or submit a SERVICE REQUEST. Yes. ET - 1801 Downtown West Blvd, Knoxville, TN 37917. To be screened for eligibility for Meals on Wheels, call the Aging Commission of the Mid-South at (901) 222-4111. $ 5,612.50 additional information via the email address provided at application ( LIHEAP ) be. Here '' to apply for assistance you will home901 application status eligible for the program expires December 31 2021! 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Property taxes to prevent tax foreclosures ( only for non-escrowed mortgages or if there is No Mortgage... Text Landlord to 21000 [ 15 ] to complete the application button at the Landlord information 14. Areas with complete covereage are listed here do not receive assistance, some may asked! Pay your utility bill, the Low-Income Home Energy assistance program frequently questions! Which they receive future rent year or until all funds are exhausted selected, how long will it take my! Inspections of the National Median income your documentation will be able to help 14 ] or Landlord. And utilities directly to MLGW or to landlords and utilities directly to landlords is approved determine eligibility per program up!