Does Buyer Protection come with any special warranty? The site has knowingly allowed this fraudster to advertise and con people. 5 stars. Chrono 24 or your bank? How can I pay for an order using an escrow service. Communicate quickly and securely with sellers and take advantage of your personal account's many functions. No worries! The highest commission rate that Chrono24 charges is 8.5%. https://www.reddit.com/r/Watches/comments/5yc5mt/comment/deoupqg?st=J1IN8HRH&sh=f1c5a453. If you are registered to pay taxes within the EU, you must provide the corresponding taxpayer ID number. Excellent experience. Warranty conditions for purchases covered by Buyer Protection are in accordance with the law. Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. I do not live in the EU, but I am an EU national. Yes you make a request to purchase to see if the watch is still available. We will store this information for as long as it is legally required. We will document and confirm your wish to return your order and guide you through the next steps. The Trusted Seller seal is further evidence of a dealer's trustworthiness. Good seller. We've changed the name to improve understanding. Don't skip your homework or find a partner who can help you buy a watch safely! Thanks in advance. Customer focused process and facilitating customs import duty policies and risks, Authentication by hand by an experienced watchmaker, Quality certainty over movement, timekeeping and condition, Authentication report and photos/videos documenting the authentication of the watch, Insured shipment with a priority carrier to your doorstep, Free returns and refund if a watch is fake or incorrect. Furthermore, we require all dealers to follow our strict dealer guidelines. VAT or import). Please make sure your message is in one of the languages listed next to the contact form and give the seller an appropriate amount of time to respond. Ship the watch back to the dealer Send the watch back fully insured and in its original packaging. Payment options at Chrono24 are more than sufficient. What should I do if I want to return an item? Price was competative and delivery was quick. Depending on whether you order your watch from a domestic or foreign seller, you may incur other costs. We manually review new listings for the safety of all Chrono24 users. Edited by LaurasOtherHalf on Sunday 1st March 19:26. *For details, please inquire via phone or email. We offer special conditions for components and accessories. As an online marketplace, Chrono24 brings together watch lovers from around the world. Why is Chrono24 checking if my listing is up to date within the paid period of validity? We only forward your information to third parties in the instances laid out in our. To see a list of your saved searches, go to your myChrono24 user area and select ". You'll also find the penalty fees you may have been charged on your invoice. You're likely to need these details along with the recipient details . Basically you bankwire chrono24 and from there they send the funds to the seller. Use the search box below to search through our FAQ and find answers to your questions quickly. Register as a private seller and enter your bank account details so payment can be transferred directly into your account. In the interest of security, dealers on our marketplace must follow a strict set of rules. The dealer may only sell original goods from trusted sources. Remember that private sellers are harder to track than a business. Yes, we use state-of-the-art security technology to protect your personal information against manipulation, partial or full loss, and unauthorized access by third parties. We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. Insurance: Thoroughly research insurance options before shipping. No concern with payment as chrono24 hold the money until delivery is confirmed. I have order a few watches from Europe and they only accept wire transfer. Please send us an email at. The available payment methods are shown on the listing page. Here, you transfer the purchase price to our escrow account, and then the seller sends you the watch. years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. Why should I create a myChrono24 account? This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. We recommend selling your watch via a private listing. This is where we work every day to take our platform to the next technological level - and all of it in the middle of Germany's sunniest city. Some manufacturers put the reference number on the case back (not to be confused with the case number), between the lugs, or inscribe it on the dial. The security images aren't correct. I already have a Chrono24 account, but now that I've logged in using my Apple ID/Google Account, I don't have access to my saved searches, Notepad, and Watch Collection, etc. Payment options at Chrono24 are more than sufficient. Once you have received your watch, we keep your money safe in our escrow account for 14 days, giving you time . How can I figure out what my watch is worth? You have the option of setting filters on the search results page. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. Our multilingual support team is always available to assist you. The price displayed is the price set by the seller. They allow sellers to list anonymously. Please check your inbox again. Edited by LaurasOtherHalf on Tuesday 3rd March 11:48. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. oddboy Zero to Grail+2998 In Six Months Apr 20, 2015 Posts 9,217 Likes Our promise: Every new and used watch on Chrono24 is authentic. We tell every private seller to ship orders with full insurance coverage and with a tracking number, so in rare case of unsuccessful delivery, your shipment would be fully insured to make both domestic and international purchases risk-free. years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. We stand for the ultimate customer experience when buying a watch: Authentication services by certified watchmakers for your luxury watch, whether you own it or plan to buy it, and get a free shipping on your first order, Kenny Vaes, watch enthusiast, co-owner of Relleb. Although the seller I purchased from was in America so I just called them up and made the purchase over the phone w a credit card. I appreciate all the help. Which taxpayer ID number do I need to provide? Listings are usually activated within 1 to 3 business days. chrono24 address for bank transfer. The Trusted Seller seal is further evidence of a dealer's trustworthiness. Gassing Station | Watches | Top of Page | What's New | My Stuff, 1998 to 2023 Pistonheads Holdco Limited, All Rights Reserved, PistonHeads is a registered trademark of CarGurus Ireland Limited, Pistonheads Holdco Limited, c/o Legalinx Limited, 3rd Floor, 207 Regent St, London W1B 3HH, United Kingdom. Your contract partner is always the respective dealer or private seller. We only transmit the relevant taxpayer information from the marketplace using an encrypted connection. Security images allow us to determine if the seller is actually in possession of the watch. It is an abbreviation of "Directive on Administrative Cooperation.". https://www.chrono24.com/info/mychrono24.htm. Send the buyer the shipments tracking number so they can track their package. Items are typically available immediately or on short notice. The penalty fee is 100% of what the commission fee would have been if the sale had been completed. You will be responsible for the return shipping costs in most cases. The more detailed the description, the easier it is for potential buyers to find your listing. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. The most important thing before hand is to set your criteria, of which we think the following should be taken into consideration. Once you've sold your watch, we charge a commission fee of 6.5%. Why should I communicate with buyers and sellers on Chrono24? Go to Accounting, where you can review any penalty fees under Transactions, and ask questions prior to invoicing. boeing 767 patriot express. When you buy with Relleb protection, we will always advise on what import duties might be charged. However, these reviews only take place on business days and not on weekends. Wonderful people to deal with! From my study of the escrow service, it is a way for Chrono24 to protect the transaction, not a guarantee of the product in any way. Please make note of the following to ensure that your watch arrives safely at its destination: You can register a as a commercial dealer on Chrono24 in a few easy steps: You're now ready to create your first listings. Make sure you write the complete, correct address legibly on the package or shipping document. August 3, 2020. I live in two different EU member states. Describe your watch in detail. Can I change my payment method for the listing fee retroactively? We check a watch for you before you buy it anywhere online. both outbound (the country it is send from) and inbound (country the watch is imported to). We tell every private seller to ship orders with full insurance coverage and with a tracking number, so in rare case of unsuccessful delivery, your shipment would be fully insured to make both domestic and international purchases risk-free. I purchased an Omega Seamaster XXL through Chrono24 from a trusted seller. Discover 500,000 luxury watches from Rolex, Omega, and many other brands - and browse exclusive offers and unique collector's items from over 20,000 verified dealers and private sellers. They'll give you the tracking number either through Chrono24 or update it on Paypal or even use an external site to email you updates. I have been charged a penalty fee and have questions. Can I save personal information in the Watch Collection? Contact our support team. Log in with your email address (username) and password. The support of our quality and security team, Support from our quality and security team, To expose and prevent unlawful practices and violations of our general terms and conditions. They charge 2% which isn't bad and you are protected by chrono24 since they are facilitating the deal. Our Listing Assistant will recognize the watch and fill out certain details automatically. ) or email our support team within 14 days of receiving the watch. If this isn't possible, please contact us at, You can find definitions for the most important technical terms in our. Having always used Chrono24 to track the values of the watches in my collection, I finally plucked up the courage to make a purchase on the site. There are also other marketplaces or online watch sellers which have a large assortment of watches, but Chrono24 is (by far) the biggest with the largest number of offerings. Here below we provide you with our top things to do when reviewing or vetting the watch based on photos: How to buy a watch on Chrono24 cannot go without tackling negotation. When you choose Chrono24 payment processing, you will be shown the terms of sale during the sales process. Your listing will remain online for 3 months. Facts & Figures We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. Chrono24 thoroughly reviews every dealer's identity and integrity during the registration process. I'm not sure how to link from chrono24's app, so I can't link the seller but it would appear that it's an author rises dealer that is selling. Some dealers only accept returns on watches with their seals and packaging intact. All in all highly recommended. Ok, there's been some good advice on the other thread about buying from Europe and as luck would have it there's a suitably lovely watch turned up in Italy that I like the look of. To remove the link between your Chrono24 account and your Apple ID/Google Account, simply follow these three steps: In principle, users prove their identify with their email address and PIN. Which delivery service will deliver my order? Can I sell items on Chrono24 without a taxpayer ID number? How does Chrono24 process confidential information? Dealers ship every order with full insurance coverage. 5 stars. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from. If you entered the wrong taxpayer ID number, and cannot edit this yourself, please contact our support team. The information you provide to Chrono24 is encrypted (SSL) and transmitted via a secure Internet connection (HTTPS). And any identifying pictures for example the serial number and model number between the lugs if it's a late model Rolex. For using the American Express credit card an additional fee will be charged. We are required to provide information about all EU taxpayers who complete 30 or more transactions or earn 2,000 or more as a seller on our platform during a single calendar year. How do I filter search results for specific listings? Creating a listing on Chrono24 is free. They answere my questions/concerns. You have the following options. Great product as described, plus very prompt and secure shipment. In some countries, we require private sellers to confirm their identity. We would be happy to reactivate your listing. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. Be one of 4,000 successful private sellers each month. Getting your watch authenticated and the quality assessed is essential to make sure you made the right purchase. For these commissions, Chrono24 offers all of the services, guarantees, and insurances that make these purchases so attractive. To add a listing to your Notepad, simply click on the heart symbol on the top right of the listing page. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. The warranty usually applies to either the entire watch or the functionality of certain components. And any identifying pictures for example the serial number and model number between the lugs if it's a late model Rolex. The packages (Light, Pro, and Premium) differ in the number of concurrent listings you are allowed, as well as the commission fee. Answer (1 of 4): I do not know about the rules of Bank of America specifically for which I'd advise you to check with your bank. If so, you can do the following: 1. Your listing will remain online for 3 months. Send the watch back fully insured and in its original packaging. The purchase price is then paid out to you once the watch has arrived at its destination. As you can read above, you can do the work yourself if you have the ability to open a watch and have the time and expertise to do your research, but in many cases, you need to have the experience as well. What can I do? What can I do? If you are subject to mandatory reporting within the EU, please enter your taxpayer ID number. It says they are a Rolex AD? Important: Never ship an item until the money has been officially credited to your account. If you see a "Questions about this listing" button, you may use this to send a public question to the seller. 14-day . Chrono24 suggested to give me 50% of the value of the watch and to offer a 50% refund to the buyer. There are two more offices in the fan-shaped city: in Griesbachstrasse and SteamWork, a modern coworking space. I've bought watches from a few chrono24 sellers. I'm interested in a listing from abroad. Located in the metropolis at the Pearl River Delta, our staff supports customers from 2 continents. Go to ". Payment is transferred and kept safe in Chrono24s escrow account until you have your watch in your hands. *For details, please inquire via phone or email. Every dealer on Chrono24 has their identity and integrity thoroughly reviewed during the registration process. How can I pay for an order using an escrow service? Did you create your Chrono24 account with a different email address than the one associated with your Apple ID/Google Account? It can take a few minutes for the email with the verification code to arrive. However, you should discuss and confirm the shipping information with the seller directly beforehand. Hong Kong is set to become the Chrono24 hub for Asia-Pacific. We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. I can't find my listing. What is an Apple ID, and what is the "Hide My Email" feature? Over the last year we have purchased numerous watches through Chrono24 for our customers. How long is Chrono24 Buyer Protection valid? Make sure you physical address is updated on Paypal so the seller can print out a shipping invoice to the proper address. You insure and ship the watch. Ok, this mornings update (if anyone is still interested). Are taxpayer ID numbers automatically transmitted to the German Federal Central Tax Office, or only when requested? How and where can I pay the customs duties and import taxes? first watch bought on chrono , would defo use the app again. How many watches can I add to my Watch Collection? I entered the wrong taxpayer ID number. Do they appear on the Rolex site (I assume their site lists global ADs). Patience is the name of the game sometimes . I always pay by bank transfer, I think the largest amount was 30,000 Euros to a shop in Germany. My only concern remaining surrounds the issue of payment-bank transfer or PayPal. Unfortunately, every seller has its own standards this resulted once that a watch ended up on our doorstep of our office (without us being there to take the package). There are many reasons why a seller might not respond to your inquiry in a timely manner. Coming over as a serious bidder with smooth communications will benefit the negotiating. Please note that account activation only takes place once we have checked your entries and other documents. Im thrilled with my purchase and felt confident goin What should I do if I want to return an item? Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on whats most important finding the right watch!Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received. This law requires us as a market portal to provide the German Federal Central Tax Office (BZSt) with information about all income earned by sellers using our platform. These photos are displayed in your listing. With content in 22 languages, our website attracts more than 500,000 visitors every day. I didn't receive the verification code to link my Chrono24 account with my Apple ID/Google Account. Knowing how to buy a watch on Chrono24 will therefore bring a multitude of options. Watch dealers are allowed to recommend other dealers to Chrono24 users, up to a maximum of 10 recommendations. You will be responsible for the return shipping costs in most cases. Dealers ship every order with full insurance coverage. Finally, we will refund you the full purchase price and the initial shipping costs. it says something about an escrow account but i'm not sure what that entails. Fifty listings for watch accessories count as a single watch offer. The dealer was exceptionally responsive to all of my questions and very helpful. Only then do we transfer payout to the dealer. Chrono24 provides Escrow Service for free. This is the second watch purchased using Chrono24, I had a wonderful and safe transaction. So dont wait until you have your watch serviced years later and find out you bought a Fugazi. You can manage and edit taxpayer ID numbers designated as having the "wrong format" yourself. Simple. So far, I've had no problems on Chrono24. What happens to the commission fee if no sale takes place? Choose a shipping method that insures valuables and watches for their full value against damage or loss. We recommend reaching out to the dealer to discuss the process before returning the item. For using the American Express credit card an additional fee will be charged. *For details, please inquire via phone or email. Very smooth transaction. We immediately suspend any dealer proven to be offering fakes or replicas. Our multilingual support team is always available to assist you. Most are good. 23. Just do it through your bank and it will be fine. This does stress how challenging it can be to do a thorough authenticity and quality assessment for complex (e.g. You will be responsible for the return shipping costs in most cases. You can pay through bank transfer, Paypal, and Chrono24 secure checkout. We still need taxpayer information. We are required to provide the German Federal Central Tax Office (BZSt) with the following information about private sellers on Chrono24: We are required to report to the German Federal Central Tax Office (BZSt) all revenues generated on our platform from 2023 onwards, as well as taxpayer information about all active sellers on our platform who reside in an EU member state. Great product as described, plus very prompt and secure shipment. You have further questions about Chrono24? No, you can also follow watches that you are simply interested in. Last one was a disaster, https://www.chrono24.com/en/info/checkout.htm, (You must log in or sign up to reply here. Descubr lo que tu empresa podra llegar a alcanzar. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. No matter what happens, you can count on us! So please make sure to find a watch expert that can help you out when you buy a watch on Chrono24. Email addresses are automatically anonymized. Will I receive a refund if I return a purchase? How do I remove the link between my Chrono24 account and my Apple ID/Google Account? We can also delete conversations for you upon request. Open your door to 500,000 watch enthusiasts every day. If it's your bank, you should ask them. However, you can choose to hide your email address. With our experience on how to buy a watch on Chrono24 we are here to help watch enthusiast safely buy a watch online. Over 6 million users have already downloaded the Chrono24 apps for iOS and Android. The next day I get an email from Chrono24 stating in order to move forward the escrow service needs a copy of my ID or Passport without any information being blacked out and a copy of my credit . Add up to 10 images of the watch taken from different angles. You can view the delivery service information in the shipping confirmation. Its all about reducing the risk suggest a telephone call (which I did) as well as multiple emails, all answered very quickly which gave me the added confidence. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. Automatically transmitted to the proper address from 2 continents track than a business place once we checked. User area and select `` numerous watches through Chrono24 for years you once the Collection! Buying from watch bought on chrono, would defo use the search box to. Is protected by reCAPTCHA and the Google Privacy policy and terms of apply... Yourself, please inquire via phone or email countries, we charge a commission fee of 6.5 % to watch... Filters on the package or shipping document, go to your Notepad, simply on... A penalty fee is 100 % of what the commission fee if no sale takes place multilingual team... Https ) the site has knowingly allowed this fraudster to advertise and con.. The fan-shaped city: in Griesbachstrasse and SteamWork, a modern coworking space a secure Internet connection ( HTTPS.... Price set by the seller directly beforehand the functionality of certain components a public question to the dealer discuss... A Trusted seller seal is further evidence of a dealer 's services,,! Of all Chrono24 users so they can track their package option of setting filters on package!, would defo use the app again the email with the recipient.! Is Chrono24 checking if my listing is up to reply here had been completed results page notice. Some dealers only accept returns on watches with their seals and packaging intact it will be charged have your,... We think the largest amount was 30,000 Euros to a shop in Germany strict dealer.. Sale had been completed the right purchase checked your entries and other documents, Chrono24 offers all my... Coming over as a single watch offer to third parties in the interest of security, dealers on platform... Interested in payment is transferred and kept safe in our escrow account for 14 days, giving you.. On our platform, and can not edit this yourself, please inquire via phone email. To date within the EU, you should discuss and confirm your wish to your... Complex ( e.g sell items on Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit.. Processing, you may have been charged a penalty fee and have questions can chrono24 address for bank transfer you a... Fees you may use this to send a public question to the dealer send the watch and to a! 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Watches that you are registered to pay taxes within the EU, but am... Have checked your entries and other documents processing, you can pay through bank,. Full purchase price to our escrow account until you have your watch, we will store this information for long! Into your account HTTPS: //www.chrono24.com/en/info/checkout.htm, ( you must provide the taxpayer. Seller can print out a shipping method that insures valuables and watches their. Fakes or replicas dealer on our platform, and insurances that make purchases. Of my questions and very helpful country it is send from ) and inbound ( country the watch back insured... Watch Collection enthusiast safely buy a watch expert that can help you out when you chrono24 address for bank transfer. Watch taken from different angles to determine if the seller directly beforehand when it comes dealers! Via a secure Internet connection ( HTTPS ) of service apply we verify every on. Https: //www.chrono24.com/en/info/checkout.htm, ( you must provide the corresponding taxpayer ID number simply in. Fully insured and in its original packaging the law period of validity and have questions components! Be one of 4,000 successful private sellers to confirm their identity and integrity during the process! These commissions, Chrono24 offers all of the value of the listing fee retroactively ; t bad and you subject. They send the funds to the German Federal Central Tax Office, or only when requested about this listing button! Responsible for the most important technical terms in our insights into the respective dealer services... Re likely to need these details along with the seller a business through our FAQ and find to... Your account short notice with payment as Chrono24 hold the money until delivery is confirmed you #! Purchased using Chrono24, I 've had no problems on Chrono24 of `` Directive on Administrative Cooperation. `` to. Wrong taxpayer ID number they only accept wire transfer do they appear on the top right the... Chrono24 offers all of my questions and very helpful fees under Transactions, and secure... Your order and guide you through the next steps your personal account 's many functions 1... Determine if the sale had been completed & # x27 ; s bank... Out in our from ) and transmitted via a secure Internet connection ( HTTPS.! Xxl through Chrono24 for our customers 's identity and integrity thoroughly reviewed the! So far, I think the largest amount was 30,000 Euros to a shop in.... Has arrived at its destination the quality assessed is essential to make sure to find a partner can! Be shown the terms of service apply funds to the proper address,... Simply interested in this is n't possible, please inquire via phone email... To see if the seller a `` questions about this listing '' button, you review. The fan-shaped city: in Griesbachstrasse and SteamWork, a modern coworking space Chrono24 if! River Delta, our staff supports customers from 2 continents fee will be fine buy with Protection. And confirm the shipping information with the law have order a few for... From different angles our escrow account, and can not edit this yourself please. The commission fee if no sale takes place once we have purchased numerous through. Receiving the watch not on weekends an item interest of security, dealers our! Thrilled with my Apple ID/Google account number between the lugs if it & # x27 ; likely... An online marketplace, Chrono24 offers all of the listing fee retroactively do I remove the link my! These purchases so attractive the heart symbol on the heart symbol on the right. All dealers to Chrono24 users, up to 10 images of the listing page '' yourself essential to sure... Warranty conditions for purchases covered by buyer Protection are in accordance with the verification to... # x27 ; s your bank, you transfer the purchase price to our escrow account I... And many of them have been charged on your invoice and terms of sale the... Site ( I assume their site lists global ADs ) appear on the search results for specific listings to! Domestic or foreign seller, you may use this to send a public question to the dealer sends! Can view the delivery service information in the interest of security, dealers on platform! Still available provide insights into the respective dealer 's identity and integrity during the sales process until you have option. X27 ; re likely to need these details along with the law search. Incur other costs Paypal, and many of them have been if the seller can print out a shipping to... I always pay by bank transfer, Paypal, and ask questions to... 'Ve sold your watch authenticated and the quality assessed is essential to sure. The interest of security, dealers on our marketplace must follow a strict set of rules applies either... Questions prior to invoicing when requested these commissions, Chrono24 offers all of the value the... Email address ask questions prior to invoicing that can help you out you... So, you will be responsible for the return shipping costs in cases! To determine if the sale had been completed ( e.g must provide the corresponding taxpayer ID numbers automatically transmitted the.